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I
cannot logon to Blackboard?
Access
is available three (3) days after enrolment confirmation.
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This
video provides
instructions for logging on to Blackboard. |
Are
you using this URL access: http://elearn.qld.edu.au
http://elearn.qld.gov.au
Check
you only have
one version of Java on your system and remove any other
versions.
DO
NOT use Bookmarks or saved passwords.
Password
Resets: please allow one (1) hour before re-logging
on to Blackboard.
When trying to logon, I remain in a
loop, what do I do to logon?
Use
a supported browser - Internet Explorer or Firefox -
and all updates are complete.
Enter
the URL directly into your web browser: http://elearn.eq.edu.au
Check
the computer date and time for accuracy.
Delete
temporary Internet files and cookies. Set the browser
to refresh every visit.
Remove
Internet web accelerators: Earthlink Accelerator, BellSouth
Accelerator, Google Web Accelerator
Remove
any third party toolbars such as Google, Yahoo, Alexa
toolbars.
Do
not logon behind a proxy server.
Run
a spyware check and virus protection update.
If
the above does not assist you then we suggest trying
the following:
- While
in Internet Explorer Click on Tools > Internet
Options.
- Click
on the Security tab.
- Click
on Trusted sites.
- Click
on the Site... button.
- Type
in elearn.eq.edu.au and remove the check by 'Requires
server verification (https:) for all sites in the
zone'.
- Click
OK.
- Click
on the Advanced tab.
- Click
Restore defaults.
- Remove
the check by 'Enable third-party browser extenstions
(requires restart)'.
- Click
on the General tab.
- Click
on Delete Cookies and Delete files under Temporary
Internet Files.
- Click
Apply then OK.
- Close
all browser windows and restart.
- Press
the "Refresh" or "Reload" button
on your browser. (To do a "force-refresh",
hold the Shift key while pressing the Refresh/Reload
button.).
- Quit
your browser, restart your browser, and attempt to
log in to Blackboard again.
- Empty
your browser's cache (temporary Internet files)
- In
Windows' XP go to Internet Explorer
- select Tools > Internet Options
- in the General tab, press the "Delete Files"
button, put a check mark in the "Delete all offline
content" box, and press OK...OR
In
Mac OS X go to Internet Explorer:
- select Explorer > Preferences
- under "Web Browser", click the "Advanced"
option in the left-hand window
- press the "Empty Now" button, then OK
- Check
your browser's security settings. Some browsers, such
as Internet Explorer 6 on Windows XP, can cause problems
in Blackboard when the browser's security settings
are set too high. Try changing to a "Medium"
security level. [For Internet Explorer 6 in Windows
XP, go to Tools > Internet Options > Security.]
- Try
a different browser. Alternate browsers are available
for download such as Firefox.
My
course in missing when I logon to Blackboard?
Contact
your teacher of that course - ensure you have the correct
course name.
I
see my course listing but I am denied course access
or cannot access a specific part of my Blackboard course?
Contact
your teacher for assistance. The teacher has chosen
to deny access to the course site or a specific portion
of the class.
I
can logon to Blackboard but get this error "A system
exception has occurred during the processing of your
last request. You may attempt to return to the My Blackboard
page. If further problems occur, try logging out of
the system, then logging back in."
Right
click on the JAVA CONTROL PANEL (in systems tray area),
under temporary internet files click on SETTINGS, click
on DELETE FILES. Then click on OK and OK again.
My
Blackboard page has courses that I am no longer in.
Inform
your teacher. Ensure you give them the correct name
and code number of the courses you no longer need.
Uploading
files?
File
names for files on the web must follow two important
rules: Use only letters and underscore. Close the file
before trying to attach. Do not use these characters
in any file name:
:
~ [ ] ! @ # $ % ^ & * ( ) + ‘ { } | \ < >
/ ? ; ‘ ".
Downloading
files?
Create
a "Trusted sites" for the Blackboard area.
Use *.elearn.eq.edu.au as the site to be 'trusted'.
In your Internet Explorer browser go to Tools, Internet
Options, Security tab, Custom Level then Scroll down
to Downloads section - Enable the "Automatic
prompting for file downloads" and "File
download". The option to Open or Save the file
should now be available.
The
student uploads a file, but it isn't submitted.
The
problem is that the student assumes after they click
OK, they're done. Important: Students MUST also submit.
Students
taking an quiz/ test and the answers appear to be changing.
What is happening?
The
most likely scenarios are:
1.
The teacher sets the questions to randomize the answer
choices, and the student remembers their letter selections
but not the content of the answers they chose. When
displaying quiz results, Blackboard restores the original
order of the answer choices rather than displaying the
choices in the randomly-selected order they were presented
to each student. This leads to a student saying "
I know I select (b) for Question 10 but Blackboard says
got it wrong."
2.
The other most likely problem is the student accidentally
spinning the mouse wheel, thinking they're scrolling
down the page, but actually selecting different answers
because they were sitting in the answer area when they
spun they wheel. This is a problem if the teacher has
chosen to display all the questions at once rather than
one question at a time. As they scroll down a very long
quiz page with their mouse wheel, possibly as a last
review before submitting the quiz, the student doesn't
realize she is changing answers as she spins the wheel.
3.
Another possible reason: "We found an issue that
occurred with a student using Mac (unknown OS version).
The student would click on an answer and while reviewing
the question let the cursor hover over one of the other
answers. The student's system performed an automatic
'click' on the answer that was hovered over by the cursor.
The student simply clicked save answer without double
checking the answer selected and eventually submitted
the test."
4.
Assessment Recording Box on Right - a couple of students
thought the "checkmark" in the recording of
answers - meant they got it right - then receive their
score and think something changed their answers. The
checkmark only tells the student the answer is recorded.
5.
Students forget to "Save" their answers after
each question, especially if they are allowed to revisit
a question.
I
cannot access my course videos - error message:"Page
Cannot be Displayed"
Check
for updates to your video player software.
For
Real Player, click on Tools and select Preferences -
a new box should appear click on Content then Media
Types - click Settings - place a check in "Real
Time Streaming Protocol" - click OK - click OK
Remember to clear your cache (temporary Internet files)
- logoff Blackboard - close your browser - then bring
up a new web page and start again.
I
am told there are 15 items on the course homepage or
on the discussion board, but I only see 10. What can
I do?
Go
to My Settings on Course list page and change the paging
option found in My Tool Options to something larger
than the number of discussions.
Session
Timeouts?
Blackboard
has session timeouts after 60 minutes. However, your
ISP provider may have session timeouts less than Blackboard
- or your teacher may only allow a certain amount of
time for exams.
Web browsers do not count typing as an active activity.
If typing in a text box such as discussions, email,
and/or assignments without switching to a new tab, saving
a message or a posting in "draft" form - your
session will be timed out/ logging off. Recommendation
- Assignments submitted as attachments generally do
not have this issue. Alternative: Type your responses
into a word processing software then copy and paste
into your Blackboard course. Be sure to submit/ post
your work to your teacher by the deadlines.
Need
Help?
Contact
your teacher who will progress and seek further assistance
for you.
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